1. Service Description
Exiled Kingdoms RPG is a premium single-player action RPG game developed and published by 4A Games Studio. Our comprehensive service includes the game, regular updates, downloadable content, and dedicated support services. We strive to provide an immersive gaming experience with high-quality content and reliable technical support.
2. User Responsibilities
As a valued user of Exiled Kingdoms RPG, you are responsible for:
- Maintaining the confidentiality and security of your account credentials
- Ensuring your device meets or exceeds the minimum system requirements
- Keeping your game client updated to the latest version
- Following all game rules, guidelines, and community standards
- Reporting any bugs or technical issues promptly
- Respecting the rights and privacy of other players
- Compliance with all applicable laws and regulations
3. Game Updates
We are committed to regularly updating Exiled Kingdoms RPG to enhance your gaming experience through:
- Comprehensive bug fixes and performance optimizations
- New content additions including quests, items, and features
- Gameplay balance adjustments and mechanics refinements
- Enhanced user interface and quality-of-life improvements
- Security updates and anti-cheat measures
- Community-requested features and improvements
4. Technical Support
We provide comprehensive technical support for Exiled Kingdoms RPG through multiple channels:
- 24/7 Email support system with dedicated response team
- Official game forums with active community moderation
- Extensive knowledge base and frequently asked questions
- Community Discord server with real-time support
- In-game support ticket system
- Regular maintenance and troubleshooting guides
5. Service Availability
While we strive to maintain 24/7 service availability, occasional maintenance or technical issues may require:
- Scheduled maintenance windows for system updates
- Emergency maintenance to address critical issues
- Server updates and infrastructure improvements
- Implementation of security measures and patches
- Performance optimization and load balancing
- Database maintenance and backup procedures
6. Limitation of Liability
4A Games Studio maintains a clear policy regarding liability limitations:
- We are not liable for loss of game progress or save data
- Technical issues beyond our reasonable control are not covered
- Third-party software conflicts are the user's responsibility
- Service interruptions may occur without prior notice
- We are not responsible for indirect or consequential damages
- Force majeure events are excluded from our liability
7. Contact Information
For service-related inquiries, technical support, or general assistance, our dedicated support team is available through:
Email: [email protected]
Address: 4A Games Studio, Kyiv, Ukraine